Frequently asked questions

Orders are processed and dispatched within 1–4 business days and arrive within 8–12 business days in total. You'll get a tracking link by email as soon as your order is dispatched. See our Shipping Policy.

Yes — U.S. orders of $70 or more ship free. The discount is applied automatically at checkout.

Buy any 2 products and save 8%, or any 3 or more and save 14%, mixed however you like. Savings are applied automatically at checkout, no code needed.

Email support@trueonbeauty.com as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Unopened, sealed items can be returned within 30 days of delivery. Email support@trueonbeauty.com with your order number and photos before sending anything back. A 10% restocking fee applies and return shipping is paid by the customer. See our Refund Policy for full details.

We recommend it for any new skincare. Apply a small amount to your inner arm or behind the ear and wait 24 hours before using on your face.

Yes — they work best together. Apply the Vitamin C Serum in the morning, then follow with moisturiser and SPF.

Glycolic Acid increases sun sensitivity, so use it in the evening 2–3 times a week and wear mineral SPF 30+ every morning while using it.

Yes. It's powered by Bakuchiol rather than retinol. Start with evenings, then build to morning and night as your skin adjusts.

Our formulas are vegan and cruelty-free. Each product page lists its key ingredients and certifications.

Please check the full ingredient list with your doctor before using any new skincare during pregnancy or while breastfeeding.

Take our 60-second skin quiz — it recommends a routine for your skin type and concerns.